Here is my story...
My limousine was hit by a trailer over the 4th of July. I took it to my regular body shop Tuesday morning. They were not opened. I then took it to Auto Pride Collision. Wednesday, the claims adjuster came and approved the $1800 worth of repairs. I told Auto Pride to fix something that was not covered by insurance while they were waiting for parts. I was told that the limo would be "ready to go" Monday evening.
Friday morning, I went to see how the limo was doing. It was still sitting in the same spot that I had parked it and nothing had been done to it. They had it for three days! I was p@#ed off. I asked to speak to the manager.
One of the workers was getting coffee and told me that the work wouldn't be done for another week. He said that they take in cars, make promises to the customers, and that they still had a vehicle that was brought in on Friday's Day that they hadn't started.
Imagine how "worked up" I was now. The manager came in to speak with me and told me that he hadn't looked at the vehicle because his assistant was taking care of "the case" and didn't know that there was work to be done that I was going to pay for "out of pocket."
I told him to give me my keys and I was taking it to my regular body shop. He said, "We ordered all of your parts already. We are going to start on it this morning. The insurance company has already approved all of our repairs. You need to pay for the parts." I said, "You haven't started on it so I owe you nothing. I'm taking it to my regular body shop that does better work and I can trust them to do what they say."
Took it to my regular body shop on Friday morning. They worked on it all day Friday and Saturday. Went to see how everything was going yesterday. They could not find the fender trim, wire wheel well, and hubcap anywhere.
So off I went to Dort Highway where all the salvage yards are in Flint. I spent all morning going from one to another. I found the fender trim! The wheel well and Mercury hubcab were found online after an hour on the computer. They won't be in for two weeks.
Took the trim to the body shop and they couldn't believe I found one and how dirty I was. Yes, I experienced my first time of going through junk yards looking for parts. That was kind of fun.
They had the car primed for painting, had the other work I was paying for myself all done, and the limo will be done today.
They still have to put all the door hardware back on, the side trim, and the inside panel of the door.
If all goes well, I will be leaving here around 4:00 today with a couple things still not fixed.