I have sent 2 emails to the webmaster of the Northland website about this, and I have to assume that they are working to resolve the issue. These type of software problems can be quite difficult to track down and fix, so I can clearly understand why it is taking so long. I have no idea of who the original software writer / publisher is, or if the software is still supported with technical assistance, but that could be the basis of the problem. The technical expertise to isolate where the problem is located within the software isn't readily available, and they are looking for a person that has this expertise. This is all speculation on my part, based on issues that we have had with software in the past. We are lucky that if I am not able to resolve the problem, I have backup help available that has more experience and can usually find and fix any issue quite quickly.