Ed I think you hit it right on the head, the key word is Patient Care ! Most of the time we talked to the patient, calming their fears explaining to them what we were doing what we were going to do next. Not talking to a nurse or doctor on the radio telling them what we were bringing in.and waiting for our ORDER''S We knew what we had to do and just did it. Some time's even stopping by a few days later and visiting them in the hospital if need be. It made them feel like they were a person not just another run.