FYI-Indiana AAA - Hoosier Motor Club will not tow PCS cars

[Kevin Scott]

The AAA, specifically the Indiana Hoosier Motor Club reaffirmed today, that as of 2010 has classified our non-hire PCS vehicles for Indiana members as still being "for-hire" vehicles and they will no longer tow them, even using flatbed tow trucks.

This is directly from the AAA membership handbook, after I checked with them on whether my car was still ineligible, in case I needed them to be towed in 2012.
http://www.aaahoosier.com/membership/memberhandbook/memberhandbook.pdf

Commercial vehicles or “for hire” (such as taxis, buses, limousines, etc.) are not eligible for service.

 

[Jeremy D. Ledford]

Once I learned this I dropped my AAA coverage. I can find a reasonable hotel, and can be reimbursed my towing bill by my insurance company and can look up directions on the computer or look at a map I already have for FREE with out paying $40 plus dollars to AAA.!

 

[Paul Steinberg]

I have AAA RV coverage, and have never had a problem. If they will cover a RV with the description below, I can't see where there will be a problem with our vehicles if you refer to them as a motor home, or camper. I call mine a Cadillac Station Wagon, and have never had a problem...

Vehicles Covered Under PLUS RV​

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Recreational vehicle, motorcycle, and large dual
wheel pickup. (Includes large dual wheel unloaded
pickup trucks over 8,000 lbs. curb weight)
• Motor homes and campers are defined as
manufactured, motor driven vehicles equipped
with living accommodations, regardless of curb
weight rating, used for noncommercial recreational
purposes. (Semi truck cabs are excluded.)
• Travel trailers are defined as noncommercial trailers
equipped with living accommodations. (Includes
pop up trailers.)
• Motorcycles are defined as two or three wheel
motor driven vehicles, legally licensed for normal
roadway use.​

Please Note:​

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Boat, horse, livestock, utility and
automobile trailers and box trucks are excluded.
Curb weight refers to actual weight of a vehicle
without additional load weight.​

Available Benefi ts​

Emergency Road Service personnel are trained
professionals who are skilled in providing assistance
for members in need of roadside aid. They are
not mechanics. Emergency Road Service does not
include repair expenses or guarantee that facilities
are available for mechanical repair. HMC will assist
the member in finding the nearest Approved Auto
Repair facility or Approved Body Shop. If repairs are
not accessible, Club personnel are available to assist
the member in locating lodging and/or alternative
transportation if needed. Your AAA membership
does not include costs incurred due to mechanical
breakdown.​

• Emergency Mechanical First Aid​

Minor adjustments, not requiring parts, will
be made in an effort to enable the vehicle to
operate under its own power.​

• Battery Service​

The car will be jump-started/battery-boosted. If
the vehicle cannot be started, towing service will
be provided.​

 

[Peter Jennings]

I have required road service for a bum spare near Brunswick, GA. No problem. Also used wrecker as a reimbursment from a non AAA company for a 73 MM hearse. Wrecker almost too small, but it did fit with very light steering, if you get my drift. Again no problem.

 

[Rick Franklin]

AAA Washington will not cover a hearse either as its a "commercial vehicle". When told its not in service anymore, they replied that it was originally a commercial vehicle. So I asked if a 49 Chevy Sedan Delivery was covered & they said yes. I asked "Why, it was originally a commercial vehicle?" and they hung up on me!

 

[Mike Stevens]

hang ups

Rick,
When you get a hang up like that is when you call them back and ask for the supervisor or better yet the president of the company. They love that. I always ask that the call be recorded too so when I talk to the super or president there is no question as to what I am complaining about.
Presidents love to get calls about stuff their peons should have been able to take care of.
Mike

 

[Rich Koski]

Educate

Maybe a number of tactful letters from professional car owners to AAA explaining the nature of our vehicles would help them to understand that these vehicles are no longer used for "commercial" use.

 

[Rick Franklin]

Rick,
When you get a hang up like that is when you call them back and ask for the supervisor or better yet the president of the company. They love that. I always ask that the call be recorded too so when I talk to the super or president there is no question as to what I am complaining about.
Presidents love to get calls about stuff their peons should have been able to take care of.
Mike

The person who hung up on me WAS the head of Emergency Road Service for western Washington..one of the VP's!

 

[John ED Renstrom]

if you got to lie to get them to preform a service your paying for they are they really worth paying for it. most of your auto mobile co offer this with your insurance. how ever some drop it if your car is older. best to check and not be surprised. I have only had to use these kind of services twice in my life. so I paid up front when I did. it is nice to know if I'm out on the west cost I can have my 53 pon sedan delivery ambulance picked up but not my 68 caddy ambulance? strange how it works.

 

[Scott A. Anderson]

Glad I got this done in October of 2010. This was a Minnesota AAA tow, no additional charge.

 

[Charles E Snyder II]

This is nothing new. Back a few years ago when we were in Lebanon Missouri, we had water pump/belt problems with my dad's 83 Buick hearse and AAA sent a tow truck (flat bed) out but when he got there and called it in, they told him NOT to tow it under AAA. Talked to the driver and he gave us a heck of a deal. Since he was already there, he towed it for us outside of AAA coverage for what we would have paid for the original extra miles AAA would not have covered. It might have just recently been publicized, but it has been a AAA policy for a while.

 

[Larry Sears]

I used AAA here in Indiana to tow a hearse just two months ago and nothing was said. They came out and towed it. They did ask me over the phone if it was a limousine. It wasn't so I answered no.

 

[Ron Devies]

I have had it both ways.

Going to Piqua in our 76 M-M we blew a right rear tire and the spare was flat. We called AAA and got towed to a tire shop and it was all covered. This summer going to Hudson I blew a right rear tire on the 70 Pinner and they simply REFUSED to come out.

 

[Paul Steinberg]

Your mistake this past summer was telling them it was an ambulance. Had you just described it as a Ford Club Wagon, it would have been towed. Just don't give the dispatcher a reason to flag the call, and there will be no problem. I had my 1963 Chrysler towed off the MA turnpike when it broke down, and the State Police Dispatcher described it as a "heavy 1963 Chrysler Station Wagon" as I suggested when they made the call. I would have called AAA myself, but they will only accept towing calls on the Turnpike from the State Police.